Privacy Policy
This Privacy Policy applies to all personal information collected by Agnes Water Seafood (ABN 74 901 473 204) (we, us, our) from our visitors and customers (you, your) via the website, www.agneswaterseafood.com.au.
1. What is ‘personal information’?
(a) The Privacy Act 1988 (Cth) currently defines ‘personal information’ as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
(i) whether the information or opinion is true or not; and
(ii) whether the information or opinion is recorded in a material form or not.
(b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as ‘personal information’ and will not be subject to this privacy policy.
2. What information do we collect?
The kind of personal information that we collect from you will depend on how you use the website. The personal information that we collect and hold about you may include: name, email address, phone number, address, payment preference, contact form enquiries and purchase records.
We strongly advise that you do not communicate any confidential information, such as payment information, via the contact form on the website.
All online debit/credit card transactions performed on the website are encrypted through secured payment gateways. All payment information is collected and stored by the third-party operator(s) of the secured payment gateway, such as WooCommerce/Stripe or other, as selected during checkout, and subject to their terms and conditions. We do not have access to nor store complete debit/credit card details.
3. How we collect your personal information?
(a) We may collect personal information from you whenever you input such information into the website.
(b) We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
4. Purpose of collection
(a) The purpose for which we collect personal information is to provide you with the best service experience possible on the website and with respect to any orders you place through the website.
(b) By using our website, you consent to the receipt of direct marketing material if we choose to implement such a feature in the future. We will only use your personal information for this purpose if we have collected such information directly from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
5. Disclosure
(a) All online debit/credit card transactions performed on the website are encrypted through secured payment gateways. When processing payments, some of your data will be passed to third party providers depending on the payment option selected during checkout, including information required to process or support the payment, such as the purchase total and billing information.
(b) We may disclose personal information only to our service providers who assist us in operating the website. Your personal information may be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
6. Storage
Customer contact form entries are stored for a maximum of two (2) years, analytics records for a maximum of five (5) years and customer purchase records for a maximum of 10 years.
We utilise a secure server, and only authorised personnel have access to our information systems. However, we cannot guarantee, ensure, or warrant the security of any information you transmit to us in the event of a breach of any of our physical, technical, or administrative safeguards.
All online debit/credit card transactions performed on the website are encrypted through secured payment gateways. All payment information is collected and stored by the third-party operator(s) of the secured payment gateway, such as WooCommerce/Stripe or other, as selected during checkout, to be processed as required, and subject to their terms and conditions. We do not have access to nor store complete debit/credit card details.
In the event that we become aware of a security breach of any of our users’ personal information, we will notify users.
7. Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
8. Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Kylie Stevens and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
9. Links to other websites
We are not responsible for the content or practices of third party websites that may be linked on our website (e.g. Facebook). These links are purely for informational purposes only. Please note that when you click on these linked sites you are clicking onto another website, and that linked website may collect personally identifiable information about you. We do not control the collection or use of such information, and the practices of third party websites are not covered by this policy.
Last updated: 7 October 2023